Do I have to buy the Bristle Set or can I purchase brushes individually and build my own set?
You must have Bristle brushes to sign up for our subscription cleaning. However, you do not need to buy the set, you can purchase brushes as singles and build your own set.
Can I send my own non-Bristle brushes for professional cleaning?
We are now allowing customers to include up to 3 non-Bristle brushes for monthly cleaning with their Bristle brushes. Customers MUST have Bristle brushes in order to sign up for the subscription cleaning. We are not liable for any damage to non-Bristle brushes. You will get your brushes back monthly. To avoid not having your non-Bristle brushes, many have purchased duplicates of their non-Bristle brushes.
How long should my Bristle brushes last?
With our professional cleaning service we guarantee that your brushes should last for 2 years. If your brushes start loosing bristles and become non-usable prior to the 2 year mark, we'll send you new ones for free.
Do I always get my own brushes back?
YES! That would be gross. We label each brush set to ensure that the brush owner always gets their own brushes back monthly. Also, brush sets are washed separately, we will not wash your brushes with someone elses.
What is bad about using dirty brushes?
Dirty makeup brushes cause skin irritations, acne, advancement of wrinkles, poor makeup application. In addition, all the money we spend on skin care products is reversed by covering our faces with dirty makeup brushes that clog pores and leave faces covered in oil, bacteria, toilet germs and other gross things.
Can I cancel my subscription?
Each month we'll let you know we are about to send your new brushes. At that time you can let us know if you would like to pause sending or cancel your subscription.
What happens to the other half of my subscription if I cancel before I receive them?
Upon your cancellation, we'll mail you the other half of your set so that you have all 8 brushes.
How do you clean your brushes?
We utilize a proprietary cleaning method to clean our makeup brushes. Bristle partnered with UNMC to test our method efficacy. We are excited to report our method was clinically proven more effective than at home cleaning methods. Please see our clinical study page to learn more.
Is your cleaning process safe?
Yes, while we do work to kill bacteria, we ensure to use gentle cleaning agents.
What if I want to skip a month of cleaning?
We'll send you an email each month before we are about to send you your clean half of the set. At that time you can let us know if you would like to pause your subscription.
